Terms and conditions

DOCUMENT CONCERNING THE REGULATIONS GOVERNING USE AND PROTECTION OF USERS OF THE WWW.ONLYYOUHOTELS.COM WEBPAGE

1. PRESENTATION
This document defines the general conditions of use and provides information on user protection for this website, owned by PALLADIUM GESTIÓN S.L.U. (hereinafter “Palladium Gestión” or “the website owner”), with registered address at Avenida Bartolomé Roselló, 18, 07800 Ibiza, Balearic Islands, Spain. Telephone +34 971 313 811.
Through www.palladiumhotelgroup.com, the website owner provides users with information and access to services related to the hotels it manages, such as online bookings, customer service or employment opportunities, in order to improve commercial relationships and more effectively manage customer requests.
Use of the website and/or its services implies full acceptance of these general conditions. The access to and use of certain services on www.palladiumhotelgroup.com may be subject to special conditions that may supplement or substitute these general conditions. Prior to the use of any such services, users must read and accept any such special conditions.

2. REGULATIONS REGARDING GUARANTEES
During check-in at the hotel, customers must (i) present the same credit card used for prepayment of the reservation, if prepayment was chosen as the payment method when booking; and (ii) prove that they are the owner of said credit card. If this cannot be done, the hotel will make a charge for the entire stay and refund the prepayment made during the booking. At the same time, customers must also present the ID document which they used to complete the form when making the booking.

3. USE OF THE WWW.ONLYYOUHOTELS.COM WEBSITE AND SERVICES AVAILABLE
The use of www.onlyyouhotels.com does not generally require registration, except when the use of specific functionalities or services require the introduction of data in an associated form.
Users agree to use the www.palladiumhotelgroup.com website and the services it provides in accordance with applicable legislation, acceptable morals and good customs, and public order, as well as with these general conditions.
It is therefore prohibited to use the www.onlyyouhotels.com website and the services it provides for any illicit purposes or contrary to these general conditions, to damage the rights or interests of third parties, and to in any way damage the www.onlyyouhotels.com website, prevent its use or undermine the image and reputation of Palladium Gestión, its brands or the hotels it manages.
To enhance the operation of the website and thus benefit users, the website owner may at any time and with no prior notice unilaterally modify the services provided or any other substantial aspect of the website, its operational or technical features, and its conditions of use.
Access to www.palladiumhotelgroup.com does not imply any rights to reproduce or distribute any of its content without the prior consent of the website owner.
The website owner reserves the right to take appropriate legal action to defend its rights and receive compensation for any damages caused by any violation of the provisions contained herein.

4. PRIVACY POLICY - PERSONAL DATA PROTECTION
The website owner is particularly aware of the importance of personal data protection for users of the website services and its customers in general. For more information about how personal data is processed, see our Privacy Policy.
The website owner reserves the right to alter this policy to adapt it to any legislative changes, jurisprudential criteria, common industry practices, or business interests.

5. COOKIE POLICY
The use of cookies by the website owner is defined in the Cookies Policy.

6. LINKS

 6.1 THIRD PARTY CONTENT
The website owner has no control and assumes no responsibility with regard to the information on third-party websites accessed through links. The presence of these links on www.palladiumhotelgroup.com is purely for informational purposes and under no circumstances may be construed as a suggestion, invitation or recommendation regarding said third-party websites.
The website owner therefore does not assume any responsibility with regard to the information or content of third-party websites.
The publication of any type of link from this website to another does not necessarily imply the existence of a commercial relationship, partnership or interdependence between the website owner and the third-party website.

 6.2 VISITS TO THE WEBSITE FROM THIRD-PARTY WEBSITES
Anybody who wishes to publish a link to this website must comply with the following conditions:

•    Link to the homepage of this website unless the link to another area of the website is expressly authorized in writing by the website owner.

•    The link must take users to a URL address pertaining to the website.
The website owner does not authorize links to the website from third-party websites that contain information with illicit or illegal content, or that do not uphold acceptable morality, public order or generally accepted social norms.

7. SERVICE GUARANTEES AND INTERRUPTIONS
The website owner makes the best possible efforts to avoid interruptions in the provision of information and services on www.palladiumhotelgroup.com, but does not guarantee their availability in the future.
The website owner does not assume any responsibility for damages of any nature that may arise from the malfunction or unavailability of www.palladiumhotelgroup.com and any related communication systems due to force majeure or any interruptions or interference in data transmission networks.

8. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS.

All the information on this website, its graphic design and programming code are protected by copyright or other applicable intellectual or industrial property rights.
The website owner either owns or has obtained the corresponding license to the intellectual and industrial property rights for the website and the intellectual and industrial property rights for the information and materials contained on the website, its structure, the selection, ordering and presentation of its content, the services and products it offers, and the computer programs it uses.
Access to or use of the website and its services, or the hosting or downloading of any of its content will in no circumstances be understood as a waiver, transmission, license or total or partial transfer of the rights indicated above.
User only have a right to strictly private use, exclusively for enjoying the services provided. Website contents cannot be fully or partially included in third-party websites without prior written authorization from the website owner.
All intellectual and industrial property rights are reserved. In particular, it is prohibited to alter, copy, reuse, exploit, reproduce, transform, publicly communicate, republish, upload, send by mail, transmit, process or distribute in any way all or part of the website content or products for public or commercial purposes unless express written authorization is obtained from the website owner or, where applicable, the owner of any corresponding rights.

9. CONTACT INFORMATION

You can contact Palladium Gestión at:
PALLADIUM GESTION, S.L.U.
Customer Service Department.
Avenida Bartolomé Roselló, 18, 07800 Ibiza, Balearic Islands, Spain
 E-mail: acliente@palladiumhotelgroup.com

10. APPLICABLE JURISDICTION

The Palladium Gestión website is subject to Spanish common law, and the resolution of any disputes that may arise with users regarding the conditions of use or any other claim related to website contents and services will be submitted to the Courts of Ibiza in the Balearic Islands in Spain, with the parties expressly waiving any rights to any other jurisdiction that may be applicable to them.

11. CANCELLATION POLICY

The cancellation policy regarding any contracted services will be transmitted to users when they carry out any transaction, expressly indicating the conditions regarding the refund of any amounts paid, if applicable.

PALLADIUM GESTION S.L.U. 2020 ©All rights reserved

Revised version, effective as of April 17, 2024.